Birchwood Technology provides IT services in Central New York, acting as a dedicated, outsourced IT department for organizations that want clear ownership, security, and accountability.
We take full responsibility for your technology environment, from day-to-day support to long-term planning, so you’re never left guessing who’s in charge, what’s being managed, or whether your systems are actually secure.
Deciding whether your systems are actually secure
Guessing how to answer cyber insurance or compliance questions
Sorting through conflicting IT advice and opinions
Carrying the risk of making the wrong technology decision
Being the default owner of IT without real expertise
One clearly accountable owner for IT decisions
Security and compliance handled as a baseline
Clear, opinionated guidance on what actually matters
Systems designed intentionally, not inherited by default
Accountability for outcomes, not just activity
Let’s start with a quick 15-minute call to understand your setup and talk through what makes the most sense next.
We’ll take a few minutes to learn about your business, how you’re using technology today, and what you’re trying to accomplish. This first call is a relaxed, no-pressure conversation to see if working together makes sense.
We work with organizations throughout Central New York, including Syracuse, Auburn, and the Finger Lakes, who want an IT partner that actually owns the decisions.
We take responsibility for the direction and decisions behind your technology — not just the tools themselves.
That means setting standards, planning ahead, and making sure your IT supports the business instead of holding it back.
Security and compliance aren’t optional add-ons.
We design and manage your systems so they meet real-world requirements, support cyber insurance, and hold up under audits and reviews.
We keep your day-to-day technology running reliably and correctly.
Support, systems, and vendors are handled with the same ownership mindset — so problems are fixed properly, not just patched.
Birchwood Technology is owned and operated by Kieran McManus in Auburn, NY.
Clients work directly with the person accountable for their IT. This is the same person helping make decisions around security, compliance, and long-term direction.
We stay intentionally owner-led so nothing important gets handed off, watered down, or treated like just a ticket.
Thinking about switching IT providers? Read this first.
Your IT partner plays a critical role in how smoothly your business operates. When technology works well, it stays out of the way and lets your team focus. When it does not, the constant issues and disruptions take a real toll.
Over the past few years, many businesses have realized how important the right IT support really is. That is why we created this guide.
It is not about Birchwood. It is about helping you understand how to evaluate IT providers and make a smart long-term decision. Inside, you will learn:
Why strategic IT partnerships matter
Common reasons businesses change providers
How to better protect your systems and data
Why a healthy level of skepticism is important when choosing IT support
Most business owners end up responsible for IT by default — not by choice.
If you’re ready to hand that responsibility to someone who will actually own it, we should talk.
No pressure. Just a clear conversation about what makes sense.
